PRIVACY POLICY

PRIVACY POLICY

PRIVACY POLICY

Who we are

At Centre for Agile Coaching (“We”, “Us”, “Our”) we are committed to protecting and respecting your privacy as well as providing you with a positive experience on our website, with our products and in your other interactions with us.

This Privacy Policy describes how your personal information is collected, used and shared when you use our website https://agilecoaching.global/ as well as any of our products and services (“Products and Services”). By using our Products and Services, you agree to our Privacy Policy and consent to us processing your personal information in the ways described in this policy.

 

What personal data we collect and why we collect it

We collect your personal information through your use of our Products and Services in several ways.

We collect two types of information: “personal information” and “device information”. We process personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete and current, but we depend on you to update or correct your personal information when necessary.

From the website, we collect the following personal information that you provide:

  • your name and surname
  • country of residence, email address, phone number
  • your billing address (postal or residential)
  • your employer details (for billing purposes) – Company Name, Company billing address, Contact Name  & Surname. Email Address of person responsible for account payments

Device information relates to data that is automatically collected when you visit our website. This is data about your activities using our Products and Services that cannot be used to identify, locate or contact you (for instance most frequently accessed web pages, browser type, etc.). This information is used in a collective manner and no single person can be identified by the compiled information. We use it to provide our services and to monitor, audit and analyse information pertaining to our business metrics.

In general, we use device information to help improve our Products and Services and customise your experience. We also use device information in order to track trends and analyse use patterns on our website. This Privacy Policy does not limit in any way our use or disclosure of device information and we reserve the right to use and disclose such aggregate to our partners, advertisers and other third parties at our discretion.

 

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process it when you:

    • fill in any of our contact forms,
    • correspond with us,
    • use our Products and Services,
    • register online for any of our Products and Services,
    • sign up (sign in) to use our Products and Services,
    • take part in promotions,
    • complete a customer survey or provide feedback on any of our survey forms or via email,
    • subscribe to our newsletter,
    • contact us for other reasons,
    • allow us to connect from other social media services,
    • leave a comment on our website
    • allow us to collect information from your use of certain features,
    • use or view our website via your browser’s cookies.

Contact Forms – Application, Registration, Query and Evaluation Forms

We make use of contact forms on our website to collect the personal information required to register you for a class, workshop, webinar, coaching session, etc. We limit the information we collect to the minimum data required to provide the required service.

Comments

When visitors leave comments on blog articles on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Cookies

Our company also collects data from “Cookies” and other technology. Cookies are data files that are placed on your device or computer when you visit a website and often include an anonymous unique identifier.

If you leave a comment on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Embedded content from other websites

Sections on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Analytics

We have integrated Google Analytics on our website as a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimisation of a website and in order to carry out a cost-benefit analysis of internet advertising.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyse the use of our website. The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

Google Analytics is further explained under the following Link https://www.google.com/analytics/. Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and http://www.google.com/analytics/terms/us.html.

Google Analytics is further explained under the following Link https://www.google.com/analytics/.

 

How will we use your data?

We use the personal information that we collect generally to:

  • process any bookings or registrations placed through our website (including processing your payment information, arranging for shipping of course material and providing you with invoices and/or booking confirmations) and to manage your account,
  • provide you with access to the technical platforms we use to deliver our Products and Services,
  • email you with special offers on other products and services we think you might like,
  • additionally, we use this information to communicate with you and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

​We use the Device Information that we collect to:

  • help us screen for potential risk and fraud (in particular, your IP address),
  • improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

 

Who we share your data with

We are not in the business of selling your personal information. We do not share your personal information with third parties for their direct marketing purposes.

We do use Third party services such as payment portals (to process direct payments upon your request), an email service provider (to communicate with you on our behalf), courier services (to dispatch course material), etc. We also offer internationally certified and partnered courses, for which we may need to share your information with our international partners and the relevant certification bodies. When information is shared with these third parties, it is solely for the purpose of providing our services. These third parties are prohibited from using your personal information for any other purpose, including marketing, unless they obtain your explicit consent.

For example, on completion of an ICAgile certified class we register your name, surname and email address on the ICAgile database for certification purposes. Where our classes are delivered in partnership with a third-party, we may need to share your name, surname and email address for the purposes of course administration.

We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

The device information collected online, enables us to improve our Products and Services and customise your experience. By this Privacy Policy we are not in any way limited to use or disclose such device information to our partners, advertisers or any other third parties at our discretion.

 

Marketing

Our Company would like to send you information about our products and services we think may be of interest and value to you. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop our Company from contacting you. Opt-out: If you don’t wish to receive our newsletter or other marketing material e-mails, you can unsubscribe any time with the “unsubscribe” link within any marketing e-mail you receive from us.

 

How long we retain your data

We store your information for as long as needed to provide you with our Products and Services and we will generally keep your personal data for two years after this. This is necessary for us to understand user behaviour and better serve our users. Once this time period has expired, we will delete your data from our database.

In the case of payable services, we retain collected information up to the end of the period during which the bill may lawfully be challenged or payment pursued.

 

What rights you have over your data

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request our Company for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that our Company correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe is incomplete.
  • The right to erasure – You have the right to request that our Company erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our Company’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
  • The right to withdraw data protection consent – Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our e-mail: info@agilecoaching.co.za.

 

Where we send your data

Comments placed on our website may be checked through an automated spam detection service.

Our website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymised and stored in a database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

 

What data breach procedures we have in place

While we strive to protect your personal information, we cannot guarantee its absolute security. Despite our  efforts, there remains the possibility that information may be accessed, altered, disclosed, or destroyed due to a security breach. In the unlikely event of a breach of security, and we have a way and (if required) your permission to do so, we will notify you by email if your personal information was involved in any way. However, we cannot be responsible for the functionality, privacy or security measures of any other organisation.

 

What about intellectual property?

All content you can find on our websites is the property of Centre for Agile Coaching, our training partners and/or our suppliers and is protected by intellectual property laws.

You agree not to modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found through our websites. Our content is not for resale.

Your use of our Products and Services does not entitle you to make any unauthorised use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content.  You will use protected content solely for your personal use, and will make no other use of the content without express written permission from us and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to our or our’s licensors except as expressly authorised by this Policy.

 

Is the information available on our website accurate?

The material on our website is provided for general information only. We are not responsible if this information is not accurate, complete or current, though we will do our best to provide information of that standard. Any reliance on the material on our website is at your own risk.

 

Privacy policies of other websites

Our website contains links to other websites. Those websites may have their own Privacy Policies or none at all.  We do not take any responsibility for those websites. This Privacy Policy applies only to our website, so if you click on a link to another website, you should read their Privacy Policy.

 

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and will place any updates on our website. This Privacy Policy was last updated on 15 April 2024.

 

How to contact us

If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email at: info@agilecoaching.co.za.

Who we are

At Centre for Agile Coaching (“We”, “Us”, “Our”) we are committed to protecting and respecting your privacy as well as providing you with a positive experience on our website, with our products and in your other interactions with us.

This Privacy Policy describes how your personal information is collected, used and shared when you use our website https://agilecoaching.global/ as well as any of our products and services (“Products and Services”). By using our Products and Services, you agree to our Privacy Policy and consent to us processing your personal information in the ways described in this policy.

 

What personal data we collect and why we collect it

We collect your personal information through your use of our Products and Services in several ways.

We collect two types of information: “personal information” and “device information”. We process personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete and current, but we depend on you to update or correct your personal information when necessary.

From the website, we collect the following personal information that you provide:

  • your name and surname
  • country of residence, email address, phone number
  • your billing address (postal or residential)
  • your employer details (for billing purposes) – Company Name, Company billing address, Contact Name  & Surname. Email Address of person responsible for account payments

Device information relates to data that is automatically collected when you visit our website. This is data about your activities using our Products and Services that cannot be used to identify, locate or contact you (for instance most frequently accessed web pages, browser type, etc.). This information is used in a collective manner and no single person can be identified by the compiled information. We use it to provide our services and to monitor, audit and analyse information pertaining to our business metrics.

In general, we use device information to help improve our Products and Services and customise your experience. We also use device information in order to track trends and analyse use patterns on our website. This Privacy Policy does not limit in any way our use or disclosure of device information and we reserve the right to use and disclose such aggregate to our partners, advertisers and other third parties at our discretion.

 

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process it when you:

    • fill in any of our contact forms,
    • correspond with us,
    • use our Products and Services,
    • register online for any of our Products and Services,
    • sign up (sign in) to use our Products and Services,
    • take part in promotions,
    • complete a customer survey or provide feedback on any of our survey forms or via email,
    • subscribe to our newsletter,
    • contact us for other reasons,
    • allow us to connect from other social media services,
    • leave a comment on our website
    • allow us to collect information from your use of certain features,
    • use or view our website via your browser’s cookies.

Contact Forms – Application, Registration, Query and Evaluation Forms

We make use of contact forms on our website to collect the personal information required to register you for a class, workshop, webinar, coaching session, etc. We limit the information we collect to the minimum data required to provide the required service.

Comments

When visitors leave comments on blog articles on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Cookies

Our company also collects data from “Cookies” and other technology. Cookies are data files that are placed on your device or computer when you visit a website and often include an anonymous unique identifier.

If you leave a comment on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Embedded content from other websites

Sections on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Analytics

We have integrated Google Analytics on our website as a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimisation of a website and in order to carry out a cost-benefit analysis of internet advertising.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyse the use of our website. The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

Google Analytics is further explained under the following Link https://www.google.com/analytics/. Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and http://www.google.com/analytics/terms/us.html.

Google Analytics is further explained under the following Link https://www.google.com/analytics/.

 

How will we use your data?

We use the personal information that we collect generally to:

  • process any bookings or registrations placed through our website (including processing your payment information, arranging for shipping of course material and providing you with invoices and/or booking confirmations) and to manage your account,
  • provide you with access to the technical platforms we use to deliver our Products and Services,
  • email you with special offers on other products and services we think you might like,
  • additionally, we use this information to communicate with you and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

​We use the Device Information that we collect to:

  • help us screen for potential risk and fraud (in particular, your IP address),
  • improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

 

Who we share your data with

We are not in the business of selling your personal information. We do not share your personal information with third parties for their direct marketing purposes.

We do use Third party services such as payment portals (to process direct payments upon your request), an email service provider (to communicate with you on our behalf), courier services (to dispatch course material), etc. We also offer internationally certified and partnered courses, for which we may need to share your information with our international partners and the relevant certification bodies. When information is shared with these third parties, it is solely for the purpose of providing our services. These third parties are prohibited from using your personal information for any other purpose, including marketing, unless they obtain your explicit consent.

For example, on completion of an ICAgile certified class we register your name, surname and email address on the ICAgile database for certification purposes. Where our classes are delivered in partnership with a third-party, we may need to share your name, surname and email address for the purposes of course administration.

We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

The device information collected online, enables us to improve our Products and Services and customise your experience. By this Privacy Policy we are not in any way limited to use or disclose such device information to our partners, advertisers or any other third parties at our discretion.

 

Marketing

Our Company would like to send you information about our products and services we think may be of interest and value to you. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop our Company from contacting you. Opt-out: If you don’t wish to receive our newsletter or other marketing material e-mails, you can unsubscribe any time with the “unsubscribe” link within any marketing e-mail you receive from us.

 

How long we retain your data

We store your information for as long as needed to provide you with our Products and Services and we will generally keep your personal data for two years after this. This is necessary for us to understand user behaviour and better serve our users. Once this time period has expired, we will delete your data from our database.

In the case of payable services, we retain collected information up to the end of the period during which the bill may lawfully be challenged or payment pursued.

 

What rights you have over your data

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request our Company for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that our Company correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe is incomplete.
  • The right to erasure – You have the right to request that our Company erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our Company’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
  • The right to withdraw data protection consent – Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our e-mail: info@agilecoaching.co.za.

 

Where we send your data

Comments placed on our website may be checked through an automated spam detection service.

Our website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymised and stored in a database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

 

What data breach procedures we have in place

While we strive to protect your personal information, we cannot guarantee its absolute security. Despite our  efforts, there remains the possibility that information may be accessed, altered, disclosed, or destroyed due to a security breach. In the unlikely event of a breach of security, and we have a way and (if required) your permission to do so, we will notify you by email if your personal information was involved in any way. However, we cannot be responsible for the functionality, privacy or security measures of any other organisation.

 

What about intellectual property?

All content you can find on our websites is the property of Centre for Agile Coaching, our training partners and/or our suppliers and is protected by intellectual property laws.

You agree not to modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found through our websites. Our content is not for resale.

Your use of our Products and Services does not entitle you to make any unauthorised use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content.  You will use protected content solely for your personal use, and will make no other use of the content without express written permission from us and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to our or our’s licensors except as expressly authorised by this Policy.

 

Is the information available on our website accurate?

The material on our website is provided for general information only. We are not responsible if this information is not accurate, complete or current, though we will do our best to provide information of that standard. Any reliance on the material on our website is at your own risk.

 

Privacy policies of other websites

Our website contains links to other websites. Those websites may have their own Privacy Policies or none at all.  We do not take any responsibility for those websites. This Privacy Policy applies only to our website, so if you click on a link to another website, you should read their Privacy Policy.

 

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and will place any updates on our website. This Privacy Policy was last updated on 15 April 2024.

 

How to contact us

If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email at: info@agilecoaching.co.za.

CONTACT US

E: info@agilecoaching.co.za
T: +27 (0)61 835 6809

CONNECT WITH US

Connect with us on LinkedIn - Centre for Agile Coaching - Agile Coaching and Training Cape Town South Africa  Like us on Facebook - Centre for Agile Coaching - Agile Coaching and Training Cape Town South Africa  Follow us on Instagram - Centre for Agile Coaching - Agile Coaching and Training Cape Town South Africa  Follow us on YouTube - Centre for Agile Coaching - Agile Coaching and Training Cape Town South Africa  ""

Centre for Agile Coaching is an ICAgile Member Organization
Centre for Agile Coaching

CONTACT US

E: info@agilecoaching.co.za
T: +27 (0)61 835 6809

CONNECT WITH US

Connect with us on LinkedIn - Centre for Agile Coaching - Agile Coaching and Training Cape Town South Africa  Like us on Facebook - Centre for Agile Coaching - Agile Coaching and Training Cape Town South Africa  Follow us on Instagram - Centre for Agile Coaching - Agile Coaching and Training Cape Town South Africa  Follow us on YouTube - Centre for Agile Coaching - Agile Coaching and Training Cape Town South Africa  ""

Centre for Agile Coaching is an ICAgile Member Organization
Centre for Agile Coaching
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